Privacy Policy
Last updated: 5 January 2026
At LYTTEL HELPER, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our landscaping services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following personal information when you:
- Fill out our booking form or contact us
- Request a quote or consultation
- Subscribe to our newsletter or updates
- Engage with our services
This may include:
- • Full name
- • Email address
- • Phone number
- • Physical address
- • Property details
- • Service preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Provide landscaping services, schedule appointments, and communicate about projects
Customer Support
Respond to inquiries, provide quotes, and address service-related questions
Marketing
Send newsletters, promotions, and updates (with your consent)
Improvement
Analyze website usage and improve our services and user experience
Legal Compliance
Comply with legal obligations and protect our rights
Payment Processing
Process payments and maintain financial records
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
Trusted third-party service providers who assist in operating our website, conducting business, or servicing you (e.g., payment processors, email services)
Legal Requirements
When required by law, court order, or government regulation
Business Transfers
In connection with any merger, sale of company assets, or acquisition
Protection of Rights
To protect our rights, property, or safety, and that of our users or the public
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure SSL encryption for data transmission
Regular security assessments and updates
Access controls and authentication
Secure data storage and backups
Please note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Under New Zealand privacy laws, you have the following rights:
Access & Correction
Request access to your personal information and request corrections to inaccurate data
Deletion
Request deletion of your personal information (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us at hello@lyttlehelper.co.nz
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for the website to function properly
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
After the retention period expires, we will securely delete or anonymize your personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the “Last updated” date at the top of this page
- Sending an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: LYTTEL HELPER
Email: hello@lyttlehelper.co.nz
Phone: (03) 123-4567
Address: Serving Greater Christchurch
We are committed to resolving any privacy concerns promptly and in accordance with the New Zealand Privacy Act 2020.